Really Bad experience with EUROMED
Posted: Sat 28 Jul 2012 5:23 pm
Although we paid for a whole container, other things were stacked up on our possessions and were crashed so badly we lost a lot of our stock (pallet at the bottom was smashed). They were not interested in helping in anyway and labelled us liars. We were insulted, refused communication and due to our age we were told by complaining we were being disrespectful and the director will not talk to us as he is our father's age. It was like a really bad prank! Almost unbelievable. Director than came to see us and told us he is refusing to release what's left of our stuff and we can do what we like.
The nightmare started 2 months before this. When we were told it will take 25 days for stuff to arrive. It took 2 months. Along the way price got increased 4 times!!! FOUR!!! We were told we have no other choice but to accept as our stuff were already collected. Along the way they started avoiding our calls and when we used other numbers to ring we were told they will get back to us in 5 mins. 5 days will go by and still nothing. When our pallets reached Turkey they called us saying it will be in Famagusta in 2 days. 2 days later we get a call from some one we know saying your stuff arent here. We call Euromed only for them to realise they have forgotten our stuff in Turkey. They called and told us it will be with us in another 2 days. When we complained with this many changes and irregularities...we were told ' You are lying, this will never happen' although they called from their office and told us themselves.
Our advice to not use Euromed. It's up to you now...
On a positive note, we have used Emel Shipping and they were awesome!! Right on time, for the initial price and stayed in contact through out. Well done Emel shipping. We will use you again!
The nightmare started 2 months before this. When we were told it will take 25 days for stuff to arrive. It took 2 months. Along the way price got increased 4 times!!! FOUR!!! We were told we have no other choice but to accept as our stuff were already collected. Along the way they started avoiding our calls and when we used other numbers to ring we were told they will get back to us in 5 mins. 5 days will go by and still nothing. When our pallets reached Turkey they called us saying it will be in Famagusta in 2 days. 2 days later we get a call from some one we know saying your stuff arent here. We call Euromed only for them to realise they have forgotten our stuff in Turkey. They called and told us it will be with us in another 2 days. When we complained with this many changes and irregularities...we were told ' You are lying, this will never happen' although they called from their office and told us themselves.
Our advice to not use Euromed. It's up to you now...
On a positive note, we have used Emel Shipping and they were awesome!! Right on time, for the initial price and stayed in contact through out. Well done Emel shipping. We will use you again!