Banks' Fraud Departments?

[£eagle]

When I noticed a large number of unidentified transactions on my bank account, all within a short time, I immediately phoned my bank in alarm. This was 4.35pm. The only person available to speak to me was a receptionist who said nothing could be done until the tomorrow.
Me: What about the fraud department?
Bank: Sorry there is no-one here.
Me: But my bank account is being cleared out.
Bank: Sorry come back tomorrow. Goodbye.
Now I'll admit to being a buffoon as, on digging deeper, I discovered that the items were credits not debits, tax refunds no less. However, the moral of my story is that if my bank account was being cleared out by villains my bank, even if it has a fraud department, would do nothing to stop them if it is past tea time.

[MnM]

Don't worry mate, we've probably all done it. All the ones I'm with do a - for a debit, some do a + for a credit, some do the credit figure in Green and some just do the credit figure on its own. It would be a lot simpler if there was a standard which all financial institutions worked to.

[Laura B]

It is, apparently, and alledgedly, a KDV (VAT) refund on credit card usage.