Poor service from Turkish Airlines

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carobmill
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Poor service from Turkish Airlines

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Post by carobmill »

Having always had great experiences with Turkish Airlines, it was always our first choice, but never again. At the last minute, literally as we were boarding the plane in London, we were told that due to a booking error (theirs, not ours) we had to pay an extra £681 or have our luggage offloaded and our seats cancelled. We felt like we'd been mugged. Has anyone else had this experience?
We thought we were being loyal. It's Larnaca for us from now on.

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Post by Groucho »

That is outrageous... Our friend has just arrived via THY too and they lost part of his wheelchair en-route - all he got was a shrug of the shoulders!

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Re: Poor service from Turkish Airlines

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Post by WotNoDeeds »

What an awful experience. Shame on Turkish Airlines.

You mention flying from Larnaca in future.
I have to say that we have flown many times with BA from Larnaca over the years and they are not the airline they were though their prices have gone down and we think they are more like a budget airline now. They no longer serve food (you can buy M & S food on board if they don't run out!). They do fly into Heathrow and they are nearly always on time.You also have to factor in the price of cab to Larnaca as well which is considerably more than one to Ercan

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Re: Poor service from Turkish Airlines

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Post by woodspeckie »

So what was the £681 for? What was the booking error? Where you approached with this at the gate or check in?

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Re: Poor service from Turkish Airlines

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Post by sophie »

A quick email to the Daily Mail Travel guru or the BBC travel fellow would seem appropriate. Companies are not keen on bad media publicity, particularly when it's viewed by millions.

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Re: Poor service from Turkish Airlines

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Post by Lovelife »

I would use their 'contact us' page, complain and ask for an explanation. As it was their fault they should give you a satisfactory answer.

I was in the departure gate in Istanbul last year and a lady ( T,A. ground staff) came up to me and asked if I was prepared to catch the next flight to the UK, they would have put me up in a hotel and given me compensation (cannot remember the amount) I said I was a business class passenger and was this overbooked? she apologised and moved on, I presume from that , that economy was overbooked.

LL

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Re: Poor service from Turkish Airlines

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Post by Fesenjan123 »

We stopped flying from Ercan some time ago. Always use Larnaca now and much prefer it. It may be a bit further to drive to but you gain more time back by not sitting on the Tarmac at Istanbul for the best part of an hour. Norwegian Airlines are excellent - prompt and efficient with free wifi during the flight. BA are ok but the legroom is much less so you are packed in like sardines. I try to avoid Easyjet though as they have a huge number of delays and have in fact just been voted the airline with the highest number of delayed flights.
I imagine more people will switch to Larnaca after the ban on laptops in the cabin on Turkish flights, and being forced to get off the plane at Istanbul.

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Re: Poor service from Turkish Airlines

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Post by aripointer »

I disagree Fresenjan123 I have flown with EasyJet approx. 6 return flights per annum for many years. Either into LCA or PFO. If the flight has been delayed leaving LGW it has always made up time. My last trip back to the UK from LCA arrived at LGW half an hour ahead of schedule. What you must factor in is the EJ aircraft are very modern, seating is very good, food reasonable and the flight prices are very good. Also thee flights per day to either LCA or PFO

I cannot comment on Norwegian all I can say the outward leg from LGW to LCA the price is very cheap. You get stung on the price hike on the return leg from LCA. I also think the flights are not daily?

It is no secret BA have been trialling the Low cost airline model for some years especially on the LGW- LCA /PFO route. The early morning cooked breakfast was stopped some three years ago and replaced with a filled croissant and a sweet snack biscuit. In the summer BA run three flights per day + to either LCA or PFO.

A word of warning regarding TA. As it is not a EU airline To try and get compensation for delayed flights, missed connections and lost luggage is virtually impossible. Yes I have had the usual shrug with missed connections and lost luggage. How they got airline of the year for 5 years on the trot. God only knows?
I am afraid it is LCA or PFO for me all the time.
AP

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Re: Poor service from Turkish Airlines

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Post by Lodger »

Dear Aripointer,

For lost or delayed luggage you can use the IATA - Montreal Convention 1999. Atlasjet didn't transfer my bag at Istanbul en route to Luton. You can buy essential clothing and toiletries and they have to re-reimburse you.

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Re: Poor service from Turkish Airlines

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Post by turtle »

We have flown Birmingham - Istanbul - Ercan and back for the last 7 yrs and never had a problem, nice aircraft decent food and always on time...
Luck of the draw I suppose

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Re: Poor service from Turkish Airlines

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Post by woodspeckie »

We fly Manchester Ercan never had a problem in 12 years, also fly with them for Turkey holidays flying to Izmir or Dalaman change to domestic flights at Istanbul but always had good connections.

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Re: Poor service from Turkish Airlines

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Post by pedmoreapollo »

Woodspeckie,
We are flying from Manchester to Ercan on Sunday on a package holiday. Are you informed at Istanbul what gate you will need for the transfer flight? Is there a fast bag drop for Turkish at Manchester?
Thanks

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Re: Poor service from Turkish Airlines

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Post by Maisiemoo »

Fesenjan123 wrote:. Norwegian Airlines are excellent - prompt and efficient with free wifi during the flight.l.
I agree Norwegian are excellent, however it looks as though they may be dropping the Gatwick/Larnaca route unfortunately, at least during the winter which leaves us relying on Easy jet. I won't travel through Turkey as my husband requires special assistance and I couldn't cope with the stress of changing planes.

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Re: Poor service from Turkish Airlines

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Post by frugal90 »

More details needed about the original post?

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Re: Poor service from Turkish Airlines

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Post by Charlotte55 »

What was the charge for then

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Re: Poor service from Turkish Airlines

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Post by woodspeckie »

pedmoreapollo wrote:Woodspeckie,
We are flying from Manchester to Ercan on Sunday on a package holiday. Are you informed at Istanbul what gate you will need for the transfer flight? Is there a fast bag drop for Turkish at Manchester?
Thanks
If you check in on line 24 hrs before flight you can print your boarding a cards the take luggage to drop off point near the check in desks. At Istanbul you are directed to the transit to Ercan your boarding card for Ercan are checked as you go through, no passport control.

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Re: Poor service from Turkish Airlines

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Post by woodspeckie »

I asked earlier about the charges but no answer forthcoming.

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Re: Poor service from Turkish Airlines

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Post by eastendjoker »

managed to get a couple of £36 singles from Luton to Larnaca in June with blue air , im quietly confident everything will be ok

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Re: Poor service from Turkish Airlines

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Post by Keithcaley »

Went LCA to LGW with Thomas Cook last Wednesday for £31
The return journey was a bit more tho'... - £48

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Re: Poor service from Turkish Airlines

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Post by niceone »

turtle wrote:We have flown Birmingham - Istanbul - Ercan and back for the last 7 yrs and never had a problem, nice aircraft decent food and always on time...
Luck of the draw I suppose
Same route we take
We flew to the south when we found cheap flights, big mistake
Our luggage did not arrive, we had to go back the next day to get them, they had put labels on our luggage saying "occupied area" it was a very bad experience
Turkish Airlines everytime for us

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Re: Poor service from Turkish Airlines

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Post by Mimi2 »

Complain using resolver.com found it works most times. It sends your complaint to right person

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Post by Groucho »

niceone wrote:
turtle wrote:We have flown Birmingham - Istanbul - Ercan and back for the last 7 yrs and never had a problem, nice aircraft decent food and always on time...
Luck of the draw I suppose
Same route we take
We flew to the south when we found cheap flights, big mistake
Our luggage did not arrive, we had to go back the next day to get them, they had put labels on our luggage saying "occupied area" it was a very bad experience
Turkish Airlines everytime for us
As you were travelling from the UK to the south how did they know the final destination for your bags was going to be the TRNC?

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Re: Poor service from Turkish Airlines

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Post by Lodger »

Groucho wrote:
niceone wrote:
turtle wrote:We have flown Birmingham - Istanbul - Ercan and back for the last 7 yrs and never had a problem, nice aircraft decent food and always on time...
Luck of the draw I suppose
Same route we take
We flew to the south when we found cheap flights, big mistake
Our luggage did not arrive, we had to go back the next day to get them, they had put labels on our luggage saying "occupied area" it was a very bad experience
Turkish Airlines everytime for us
As you were travelling from the UK to the south how did they know the final destination for your bags was going to be the TRNC?
Because they must have written it on their baggage tags. What can you expect flying into a Greek airport with a Turkish address on? It's a wonder they ever got them at all. Just put a name and a mobile number on.

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Re: Poor service from Turkish Airlines

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Post by woodspeckie »

Only done Larnaca flight once, a lady was going along the people collecting luggage with a clipboard and was asking where their final destination was, we refused to answer.

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Re: Poor service from Turkish Airlines

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Post by tomsteel »

So, if the mobile is an 0900 start, the Hermes staff will not identify that with "the occupied zone" then?

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Re: Poor service from Turkish Airlines

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Post by carobmill »

Since you ask - sorry it's a bit complicated, don't want to bore people - but here's what happened. We booked a return flight from Ercan to U.K., going in January and returning in March. About a month before our initial flight we decided we'd like to stay here another week, so we went to the Turkish Airlines office in Lefkosa and asked if we could change the outward flight, but still return on the same day. We were told unequivocally that we could do so upon payment of an extra £204, which we decided was ok. So we paid. We were specifically told our return flight was still valid.
Arriving at Gatwick in March, we checked in, went through to the departure lounge, checked in at the gate, and waited for boarding. Literally as we were about to step on the plane, we were told our booking had been cancelled and we had to pay an extra £681, or our luggage would be offloaded and we would be denied boarding. Of course we had no choice but to pay. Which meant our economy return ticket cost us a total of about £1,250. What a bargain! Complaints to customer services have fallen on deaf ears, who said it was our fault, despite their sales clerk assuring us it was ok. We simply wouldn't have changed our ticket if we had been told otherwise - there was no pressing need for us to do so. So there we are.

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Post by woodspeckie »

Did you not print out your E-tickets? Or boarding passes?

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Post by turtle »

niceone wrote:
turtle wrote:We have flown Birmingham - Istanbul - Ercan and back for the last 7 yrs and never had a problem, nice aircraft decent food and always on time...
Luck of the draw I suppose
Same route we take
We flew to the south when we found cheap flights, big mistake
Our luggage did not arrive, we had to go back the next day to get them, they had put labels on our luggage saying "occupied area" it was a very bad experience
Turkish Airlines everytime for us
Only flown into Larnaca twice, both with Monarch......never again !

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Re: Poor service from Turkish Airlines

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Post by Hector »

Flew BA Heathrow to Larnaca in March. One of our suitcases went astray. We reported it missing and had to state we were staying 'in the north' which as said by others they said was 'in the occupied area' but they didn't make a fuss about it. The suitcase was still at Heathrow, Flown over the next day and Swissport put the case in a taxi and sent it to the border (Metehan at our request). We had to cross the border to meet the taxi. All fine.

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Re: Poor service from Turkish Airlines

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Post by niceone »

Same route we take
We flew to the south when we found cheap flights, big mistake
Our luggage did not arrive, we had to go back the next day to get them, they had put labels on our luggage saying "occupied area" it was a very bad experience
Turkish Airlines everytime for us[/quote]

As you were travelling from the UK to the south how did they know the final destination for your bags was going to be the TRNC?[/quote]

Because they must have written it on their baggage tags. What can you expect flying into a Greek airport with a Turkish address on? It's a wonder they ever got them at all. Just put a name and a mobile number on.[/quote]

Why would you assume we would do something so stupid? There was no address on our luggage. What actually happened was they asked us where we were staying as they deliver missing luggage, I had to tell them we were in the north

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Re: Poor service from Turkish Airlines

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Post by mermaidsexist »

sorry but this sounds strange and confusing to me, you've given a different explanation from what you first said. surely you should have checked in online before checking in at the airport or had tickets valid for travel? this isn't just the airlines fault by the sounds of it. you say about not wanting to bore people with the details but in all fairness if you post about an airline as big as TA being of poor service, then you need to explain why so people can understand the situation.

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