Thank you Multimax and Erol

[Mollie the cat]

Multimax have recently sent me (and others) texts and mails when they see a problem with their system, well done for good communication. Last evening had real problem with my internet, rang Erol who fixed it in no time, big thank you to him.

[Navek]

Yes, a very good idea. Saves doing speed tests and other system checks, that end up a waste of time.

[Kanonier]

I would Second that.

[erol]

Yes, a very good idea. Saves doing speed tests and other system checks, that end up a waste of time.

Actually calling me directly on my direct mobile number when you have a problem with your connection is not the best or even right way to report problems. I do my best to help any Multimax customer I can, even when called directly on my mobile and even when I am not actually working but I do in fact have some kind of life outside of Multimax customer support.

It may seem to you that doing speeds tests and other system checks is a waste of time but the simple truth is they are necessary steps in trying to establish what the cause of a given problem is so we can, if it is in our power to do so, rectify the problem. If a customer reports a problem with speeds and I or any other customer support staff can see that to the device on their roof speeds are fine yet what the customer is seeing in their house they are not , then we HAVE to go through a process to establish why this is. This is true if it is me doing the diagnosis or any other member of the support staff.

[sophie]

I applaud Erol for saying what he has said. It would appear that masses of people seem to have his direct mobile number and I know that people ring him at all times of the day rather than go through the proper channels.

[Mollie the cat]

Erol,
I apologise for ringing you yesterday, next time I will of course go through the proper channels.