Kibkom North Cyprus Forum

WotNoDeeds wrote:If we had gone done the road of Multimax collecting their equipment early, or us dismantling the equipment and returning it to them, then obviously we would have made provision to get to Multimax even if our own vehicle was sold. In fact, it has only just been sold a few days ago.

WotNoDeeds wrote:Erol, have tried ringing you but you are obviously busy or engaged.

We have just had a 'phone call from a young man at Multimax saying he was coming to remove our equipment.
As you know, this was not agreed. We prefer to keep the internet until our departure even though we know this means not getting a refund. We did tell the caller not to come. Perhaps you could advise him of the same. thanks.

Ragged Robin wrote:Yes Erol, you and MM , to my mind do deserve a lot of credit for addressing probems in public on this forum.

Ragged Robin wrote: Unfortunately it is necessary because it is difficult an expensive to contact MM;s call system helpline by telephone and most, repeat most, of the responses are from someone who has limited English and stock replies tostock situations. For anything out of the ordinary I have to enlist th help of a native Turkish speaker.

WotNoDeeds wrote:Erol has stated that Multimax are intending to change the wording of their contract and we believe this needs to be done. An "unconditional" guarantee should not have retrospective conditions attached to it.

WotNoDeeds wrote:Not true, but you're entitled to your opinion.

erol wrote:

Ragged Robin wrote:Yes Erol, you and MM , to my mind do deserve a lot of credit for addressing probems in public on this forum.

Thank you

Ragged Robin wrote: Unfortunately it is necessary because it is difficult an expensive to contact MM;s call system helpline by telephone and most, repeat most, of the responses are from someone who has limited English and stock replies tostock situations. For anything out of the ordinary I have to enlist th help of a native Turkish speaker.

I want to be very clear and specific here for this is an important point. Kibkom is NOT a valid means by which our customers can or should be seeking customer support from us, as some kind of alternative to contacting us in person, or by phone of by email, all of which are valid channels for such.

All of our customer service staff have some level of English and some level of Turkish and some of them also have some levels of Russian. If you contact us with a 'complex' issue and feel the language skills of the person you are speaking too are insufficient you can request that a native English speaker call you back and such will be done, though it may depending on circumstances be longer than hour between being told this and someone calling you back. If you require to speak to a 'manager' that also has sufficient English, this almost certainly will take longer than an hour.

MM has to date sought to do it's best to communicate and engage freely and openly and publicly with both customers and non-customers on this forum, to and at a level that is in my view simply unprecedented, not just compared with other ISP's here in the TRNC or other 'large and successful' companies in the TRNC, but also compared with such anywhere in the world. We have done so despite such efforts often being seen by some as us being 'defensive' or 'aggressive'. This is another policy that as far as I am concerned will be 'reviewed' in light of this experience.

So let me stress once more as clearly as I can - Kibkom is NOT a valid channel through which MM customers can or should seek customer support .

WotNoDeeds wrote:Unfortunately we will not have the use of a vehicle on the 27th, having sold ours, so would not be able to collect a cheque from Multimax's office, so this would still not have been a feasible solution from our point of view. Erol has stated that Multimax are intending to change the wording of their contract and we believe this needs to be done. An "unconditional" guarantee should not have retrospective conditions attached to it.

Ragged Robin wrote:

erol wrote:

Ragged Robin wrote:Yes Erol, you and MM , to my mind do deserve a lot of credit for addressing probems in public on this forum.

Thank you

Ragged Robin wrote: Unfortunately it is necessary because it is difficult an expensive to contact MM;s call system helpline by telephone and most, repeat most, of the responses are from someone who has limited English and stock replies tostock situations. For anything out of the ordinary I have to enlist th help of a native Turkish speaker.

I want to be very clear and specific here for this is an important point. Kibkom is NOT a valid means by which our customers can or should be seeking customer support from us, as some kind of alternative to contacting us in person, or by phone of by email, all of which are valid channels for such.

All of our customer service staff have some level of English and some level of Turkish and some of them also have some levels of Russian. If you contact us with a 'complex' issue and feel the language skills of the person you are speaking too are insufficient you can request that a native English speaker call you back and such will be done, though it may depending on circumstances be longer than hour between being told this and someone calling you back. If you require to speak to a 'manager' that also has sufficient English, this almost certainly will take longer than an hour.

MM has to date sought to do it's best to communicate and engage freely and openly and publicly with both customers and non-customers on this forum, to and at a level that is in my view simply unprecedented, not just compared with other ISP's here in the TRNC or other 'large and successful' companies in the TRNC, but also compared with such anywhere in the world. We have done so despite such efforts often being seen by some as us being 'defensive' or 'aggressive'. This is another policy that as far as I am concerned will be 'reviewed' in light of this experience.

So let me stress once more as clearly as I can - Kibkom is NOT a valid channel through which MM customers can or should seek customer support .

Erol; Please read my post properly. I do not, and as far as I can remember have not, put my own problems and complaints concerning Multimax on this forum, but have of necessity found other ways to deal with them . I do occasionally ask for help /advice on computer problems but these are not necessarily ISP related. I think it is also perfectly reasonable to ask if others are suffering the same problems, so that one can if necessary exclude the ISP from the equation, and save the harassment and cost of contacting their helpline.

I am however very grateful to others who do air their problems here,, as it can help me as a tyro to know whether a problem is due to my own incompetence or if I need to seek further help or if I have to face contacting MM... ...

I repeat that I am particularly grateful to wnd for making me aware of a problem that I may well have to face in the future, and would have suffered shock if I had not known in advance. In fact in my view he did a public service bringing to attention something which obviously would have been kept hidden or been addressed. Multimax should be grateful to him, as their wording was definitely misleading and of dubious legality. It has also highlighted other issues that I was previously unaware and that I now know I need to look at when chosing my ISP next year.. as well as one (bank transfers) which is not only ISP related! It was particularly brave of him in that it brought down on him the spite of the Wolf Pack that hunts down and tears up what they perceive as weaker members of the community, and of the Witch Hunting Vigilantes who guard the sacred cows!

Your comment re wolfpack and witch hunting vigilantes is a little over the top. The majority of posts either in support of WND or MM have offered advice and possible solutions to the problem.

If anyone feels that a post is falling foul of the forum rules they should report it. Moderators will then review the post and come to a collective decision as to what action if any needs to be taken

PS I have put my reply in colour to avoid the confusion that arises from multiple quotes due to the configuration of this Board.

Ragged Robin wrote:Erol; Please read my post properly.

waddo wrote: So, that's the end of this thread then - well at least between WND and RR - lol.