grrrrrrrr Multimax
Moderators: Soner, Dragon, PoshinDevon
-
- Kibkommer
- Posts: 58
- Joined: Sun 20 Apr 2014 2:08 pm
grrrrrrrr Multimax
So for the last 3 days MM send me this email:
Dear
Your account at ?............. will expire on 2016-05-29 00:00:00.
You can extend your service by logging in to your account on Multimax web site by clicking the link below;
Customer Login
Alternatively you can call us on 0548 888 6629 to pay by credit card.
Sincerely,
Administrator
Then as we were watching Survivor last night (28th) it went off at midnight!!!!
Spoke to Timen this morning who argued with me that above date means 28th at midnight?? How can that be?
I wouldn't complain, but I'm still waiting for a call back from 26th April when I was promised by Anna that I would be compensated for no internet for 12 hours, which I reminded her of again a week later when it went again 4th may.
Still no email or call back, or offer of goodwill.
I've been a customer for years, recommended many people to MM and have never complained, but this is just ridiculous!
Get your act together guys.
Dear
Your account at ?............. will expire on 2016-05-29 00:00:00.
You can extend your service by logging in to your account on Multimax web site by clicking the link below;
Customer Login
Alternatively you can call us on 0548 888 6629 to pay by credit card.
Sincerely,
Administrator
Then as we were watching Survivor last night (28th) it went off at midnight!!!!
Spoke to Timen this morning who argued with me that above date means 28th at midnight?? How can that be?
I wouldn't complain, but I'm still waiting for a call back from 26th April when I was promised by Anna that I would be compensated for no internet for 12 hours, which I reminded her of again a week later when it went again 4th may.
Still no email or call back, or offer of goodwill.
I've been a customer for years, recommended many people to MM and have never complained, but this is just ridiculous!
Get your act together guys.
-
- Kibkommer
- Posts: 320
- Joined: Wed 11 Jun 2014 11:18 am
Re: grrrrrrrr Multimax
Multimax are correct 00:00 on the 29th is the same as midnight of the 28th or 24:00 hrs
-
- Kibkommer
- Posts: 58
- Joined: Sun 20 Apr 2014 2:08 pm
Re: grrrrrrrr Multimax
How can they be the same? How can 00:00 on 29th May be the same as 00:00 on the 28th May?
- kbasat
- Kibkommer
- Posts: 1006
- Joined: Sun 20 May 2012 8:32 pm
Re: grrrrrrrr Multimax
We follow a 24h system, which starts with 00:00:00 and ends with 23:59:59 which is also an ISO 8601 standard. https://en.wikipedia.org/wiki/24-hour_clock
We do not, and never have given 12hour extensions for any reason. The minimum time unit extension in our system is for 1 day and multiples. If you do think that you qualify for any sort of compensation, you need to submit a request in writing (email or support ticket is fine) and it goes through proper evaluation channels. This may take several weeks to appear in your account...
Will discuss with Anna on details regarding compensation, but it looks like you were informed of your account expiration properly.
We provide several ways to submit a payment and you do not have to wait for the last moment or your account to expire to extend your account.
K.
We do not, and never have given 12hour extensions for any reason. The minimum time unit extension in our system is for 1 day and multiples. If you do think that you qualify for any sort of compensation, you need to submit a request in writing (email or support ticket is fine) and it goes through proper evaluation channels. This may take several weeks to appear in your account...
Will discuss with Anna on details regarding compensation, but it looks like you were informed of your account expiration properly.
We provide several ways to submit a payment and you do not have to wait for the last moment or your account to expire to extend your account.
K.
( ͠° ͟ʖ ͡°) Haters will see you walk on water and say it’s because you can’t swim. ( ͠° ͟ʖ ͡°)
-----
https://www.facebook.com/taskentdogaparki/
-----
https://www.facebook.com/taskentdogaparki/
- kbasat
- Kibkommer
- Posts: 1006
- Joined: Sun 20 May 2012 8:32 pm
Re: grrrrrrrr Multimax
29th 00:00:00 is the same as 28th 24:00:00Villavalhalla wrote:How can they be the same? How can 00:00 on 29th May be the same as 00:00 on the 28th May?
Taken from the link I submitted above:
"In the 24-hour time notation, the day begins at midnight, 00:00, and the last minute of the day begins at 23:59. Where convenient, the notation 24:00 may also be used to refer to midnight at the end of a given date[5] – that is, 24:00 of one day is the same time as 00:00 of the following day."
( ͠° ͟ʖ ͡°) Haters will see you walk on water and say it’s because you can’t swim. ( ͠° ͟ʖ ͡°)
-----
https://www.facebook.com/taskentdogaparki/
-----
https://www.facebook.com/taskentdogaparki/
-
- Kibkommer
- Posts: 791
- Joined: Fri 25 May 2012 11:39 am
Re: grrrrrrrr Multimax
Not a customer of multimax, never will be because of the arrogance of the owner in his responses on this forum. Customer is always wrong!!!!!
However, if you know your account is due to expire and especially over a week end surely you should ensure account is paid in good time. Not a lot of sympathy.
However, if you know your account is due to expire and especially over a week end surely you should ensure account is paid in good time. Not a lot of sympathy.
-
- Kibkommer
- Posts: 1368
- Joined: Thu 24 May 2012 1:11 pm
Re: grrrrrrrr Multimax
Must agree with you on his attitude no customer relation skills at all. Might try a pm next time rather than show your customer how superior you think you are.
- Groucho
- Kibkommer
- Posts: 3554
- Joined: Mon 09 Apr 2012 2:43 pm
Re: grrrrrrrr Multimax
terry2366 wrote:Must agree with you on his attitude no customer relation skills at all. Might try a pm next time rather than show your customer how superior you think you are.
May be the customer could have taken this route too - rather than the norm of bad mouthing a very good company.
-
- Kibkommer
- Posts: 133
- Joined: Sun 17 Jun 2012 1:36 pm
Re: grrrrrrrr Multimax
Totally agree.cyprusishome wrote:Not a customer of multimax, never will be because of the arrogance of the owner in his responses on this forum. Customer is always wrong!!!!!
However, if you know your account is due to expire and especially over a week end surely you should ensure account is paid in good time. Not a lot of sympathy.
The problem is "No competition" until another company comes along and offers a similar service (Not 4 meg ADSL) you have to put up with them.
- kbasat
- Kibkommer
- Posts: 1006
- Joined: Sun 20 May 2012 8:32 pm
Re: grrrrrrrr Multimax
I am 36 years old, a scientist by profession and never had good customer relations skills and probably never will.terry2366 wrote:Must agree with you on his attitude no customer relation skills at all. Might try a pm next time rather than show your customer how superior you think you are.
However, I believe you are grossly mistaking my directness and lack of emotions on written text for arrogance, You can ask anybody who knows me personally...
Maybe I could pm a customer, or maybe the customer could submit a support ticket instead of posting this on a public forum.
Maybe I would not answer the question and become ignorant, or answer it and become arrogant.
So many options, so little chance to be praised when you are looking at things glass half full...
K.
Last edited by kbasat on Sun 29 May 2016 10:16 pm, edited 1 time in total.
( ͠° ͟ʖ ͡°) Haters will see you walk on water and say it’s because you can’t swim. ( ͠° ͟ʖ ͡°)
-----
https://www.facebook.com/taskentdogaparki/
-----
https://www.facebook.com/taskentdogaparki/
- PoshinDevon
- Kibkom Mod
- Posts: 2575
- Joined: Wed 04 Apr 2012 6:32 pm
Re: grrrrrrrr Multimax
I have no allegiance to MM or any other internet service provider. I always look for a provider that meets my needs at a cost I am happy with.
As far as the discussion about timings for the ending of the internet service, Multimax are correct. The customer was informed in advance of the time that the service would end so not sure what more they could do. There are a number of options to renew the service either by calling into the Multimax office or via an online payment. In this instance the customer was not right but as a business there is a fine line to tread between trying to satisy the customer whilst ensuring that the business is not bought into disrepute.
Sometimes it is best to resolve an issue direct with a supplier/service provider rather than post online which will inevitably mean a lot of replies and different opinions based on personal preference, lack of facts etc.
As far as the discussion about timings for the ending of the internet service, Multimax are correct. The customer was informed in advance of the time that the service would end so not sure what more they could do. There are a number of options to renew the service either by calling into the Multimax office or via an online payment. In this instance the customer was not right but as a business there is a fine line to tread between trying to satisy the customer whilst ensuring that the business is not bought into disrepute.
Sometimes it is best to resolve an issue direct with a supplier/service provider rather than post online which will inevitably mean a lot of replies and different opinions based on personal preference, lack of facts etc.
Life is not about waiting for the storm to pass,it's about learning to dance in the rain
Peterborough Utd -The Posh
Peterborough Utd -The Posh
-
- Kibkommer
- Posts: 133
- Joined: Sun 17 Jun 2012 1:36 pm
Re: grrrrrrrr Multimax
===================================================================================PoshinDevon wrote:I have no allegiance to MM or any other internet service provider. I always look for a provider that meets my needs at a cost I am happy with.
As far as the discussion about timings for the ending of the internet service, Multimax are correct. The customer was informed in advance of the time that the service would end so not sure what more they could do. There are a number of options to renew the service either by calling into the Multimax office or via an online payment. In this instance the customer was not right but as a business there is a fine line to tread between trying to satisy the customer whilst ensuring that the business is not bought into disrepute.
Sometimes it is best to resolve an issue direct with a supplier/service provider rather than post online which will inevitably mean a lot of replies and different opinions based on personal preference, lack of facts etc.
No Allegiace... your joking !!!
I had no allegiance to Company name has been deleted by moderatorbut you still deleted my post and through me off the forum.
It's about time you stood down "Posh"
====================================================================================
I surpose you will delete this as well.....
- PoshinDevon
- Kibkom Mod
- Posts: 2575
- Joined: Wed 04 Apr 2012 6:32 pm
Re: grrrrrrrr Multimax
jllvehdist - Your post was deleted after an off line discussion and agreement by all moderators that this was the most appropriate course of action. I was the moderator who carried out what had been agreed. Please see the forum rules regarding Respect.
An internet tv service company were removed and banned from this forum following numerous reports and complaints submitted by Kibkom members. In addition to continually showing disregard for a number of forum rules, their representative sent threatening emails to moderators. Again moderators discussed what should be done before agreeing that this company should no longer be allowed on this forum.
Hopefully this helps to explain that moderators fully discuss and then agree before taking action. Removing and/or banning from the forum is only done as a last resort.
An internet tv service company were removed and banned from this forum following numerous reports and complaints submitted by Kibkom members. In addition to continually showing disregard for a number of forum rules, their representative sent threatening emails to moderators. Again moderators discussed what should be done before agreeing that this company should no longer be allowed on this forum.
Hopefully this helps to explain that moderators fully discuss and then agree before taking action. Removing and/or banning from the forum is only done as a last resort.
Life is not about waiting for the storm to pass,it's about learning to dance in the rain
Peterborough Utd -The Posh
Peterborough Utd -The Posh